Download Help

How does this work?

We sell downloadable service manuals (no physical printed copy or CD-ROM will be mailed). Our website will grant you instant access to download your purchase via an email link upon receiving payment. You will have up to 90 days to download the file(s), after which access will be restricted. When you download the manual, it is yours for good.

How do I download the manual I paid for?

Once we receive cleared payment, a download link will be immediately dispatched to the email address specified at checkout. Look for the “Click here to download” text in the email to start the download. If an email from us hasn’t shown up within 5-10 minutes, please check your “junk/spam inbox” or contact us.

How long do I have to download the manual I purchased?

You have up to 90 days to download the manual and save it to your computer. We will provide a replacement link, by request, up to 180 days after purchase. If you have trouble downloading a manual, please contact us and we will be happy to help.

How do I view the manual I purchased?

Most manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer. Be sure to save the file to your computer/tablet for permanent viewing.

How do I open a zip file?

Some manuals contain multiple files compressed into a zip archive. The zip file download will need to be “unzipped” or extracted before you can view the contents. Instructions can be found below.

If you have trouble opening the zip file, please contact us and we will be happy to help.

Do you offer refunds?

Due to the digital nature of the products we sell, all sales are final. There is no way to return a digital download nor verify it has been deleted. If you purchased the incorrect manual, please contact us immediately before clicking the download link.

Which payment methods do you accept? Is your website safe?

We accept secure credit card payments through Stripe and PayPal. We employ 256-bit SSL encryption at checkout. None of your sensitive payment information is stored on our servers. Additionally, all files are routinely scanned for viruses and malware.